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"Great location and facility"

"Very friendly and helpful staff! Alma from reception and Natalia in restaurant are to be noted separately for their extremely good customer service!"

"Great location, amazing views, iconic hotel. The room was clean and comfortable but a bit outdated. It didn’t bother me though. The view was great from my room and from the top bar/ restaurant in the 26th floor."

"The staff were very efficient and friendly. Assisted all my enquiries very quickly and accurately"

"Good hotel. Great value."

"Wonderful stay"

"Amazing swimming pool and breakfast. Very helpful staff."

"If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo! "