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"Air conditioning was broken "

"Wonderful place to stay! Staff is very friendly and helpful. We have loved the Whistle Lark and Jeju Island thoroughly!"

"Worth staying at the Grand Hyatt. "

"I loved this property but there were some issues. Initially we were told that the AC was not available until summer. However due to in-floor heating the room was hot. After phoning guest services we were told how to turn off the boiler and then told to open window. The next we complained it was still too warm and asked for fan which they said would be delivered. Once returning for the evening there was no fan. I went to front desk and told them that if there is no AC the least they can do is provide fans. Shortly after this complaint we were given the remote for the AC. INTERESTING!! The other shortcoming was the wifi was basically useless. We could hardly check in for our next flight and had to bring this up with the guest services. This problem could not be remedied. Otherwise this location and hotel was great. The carpets were stained and dirty in hallways. It does need some attention. The parking was included and secure in garage. I would stay here again. "

"Clean area, friendly services, "

"Modern room with view"

"Very nice facility"

"Great place, near Hallasan trail entrance and near Nanta Theatre."

"Front desk staff were helpful. Housekeeping staff were friendly. First floor concierge lack of knowledge and not friendly."