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"This was my second stay at the Tenza. Everything went well and no complaints at all. I’ve got to know more about the area near by and found a nice coffee shop. I went there twice because the coffee at the hotel was a bit sour for me and wanted to have a better taste for my day to start. Breakfast buffet has a great variety of food choices for everyone. Onsen and sauna as well as massage chairs were great bonuses to have after walking/working to relax your body and mind. Both massage chairs were not functioning well but, I am sure they will eventually replace them for their customer satisfaction. "

"I recently had the pleasure of staying at Sapporo Grand Hotel. The hotel is located at a very convenient location, which made my travel plan seamless and enjoyable. The room was clean and the staff were friendly, greatly enhanced our stay. "

"Great hotel, beautiful onsen, great location, walking distance to local parks, and eateries,"

"I was surprised how big the onsen area is. There are many bathes to choose. I enjoy a lot. The Kaiseki dinner was worth the money. But I wish the staffs could be more patient, less rushing."

"Staff went out of their way to be helpful. Tried to offer tips but they refused. Helpfulness was part of their jobs which was unique."