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"Excellent customer service."

"Given the ratings/reviews & my experience with similar caliber properties around the world, I was disappointed in certain things. The security guard at the front gate of the property was extremely rude. Didn't welcome us but asked what we were doing there. Our driver was very taken back by his behavior & said he's never seen anyone so rude at this establishment. Two days prior to arrival, I was sent an email form w/ one of the questions asking when we'd be arriving. I selected the noon-2pm...

"Beautiful location and hotel. Nice restaurant, however dinner menu is a bit limiting, especially for vegetarians, offering only 1 vegetarian entree. The menu doesn’t rotate during a week, so if you have a long stay, it gets boring unless you go eat other places. Breakfast was very nice. Staff nice and helpful. "

"I thought it was on a beach, but its across the street from a beach. I found out the locals dont really go into that beach. Also its close to the airport which waa nice but its far from everything. Its definitely a place to spend 1 or 2 nights just for the aesthetics. It rained the first night so the view was superb. Even at day break and dusk the view is amazing. There is no tv so we had to find other things to pass the time. "