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"Served our needs well. Check in was slow and disorganized but staff were quick to recognize the problems and make it right."

" I enjoyed my stay overall! However, I’d like to share a couple of suggestions: 1. The restaurant service by the pool could use some improvement. A 20% service charge is automatically included, but the service didn’t meet expectations, especially considering how expensive it was. 2. At the spa, the therapist who gave me a massage on the first day mentioned that she receives very little from the automatic service charge. She strongly suggested I provide an additional tip, which felt...

"Paradise"

"Staff very accommodating and cheerful. We got upgraded to a better room without asking and no up charges. Beach entry rough w Stoney beach but a great surfing area. Adjacent restaurant was very good. "

"Pros: great location in nature next to the water, excellent pool, very clean linens, kind staff Cons: non potable water (showers and drinking water at trunks bay 30 min away), restricted airflow through cabin, stairs, not actually in a tree ;)"

"Lovely resort with very fashionable rooms. We had 2 rooms. One was on ground floor facing ocean. The views were beautiful and the room was very comfortable. Unfortunately when we arrived the refrigerator had leaked and there was water all over the floor and the room key they gave us opened to an occupied room! Also the outdoor furniture cushions were missing or ill fitting. So you couldn’t really use the wood lounger with no cushion. Other units had their cushions. The other room was a hillside...