Craiglockhart Trip

The Staff on welcoming were affable, amiable, friendly and knowledgeable. Set me up for my whole Edinburgh experience which I loved. Hotel is fresh, bright and clean. Rooms are stylish and comfortable. Great mix of restaurants and pubs nearby with the bonus of supermarkets for any forgotten or needed items.The Hotel is only a short walk from Haymarket train station and handy for areas such a The Grassmarket. Hotel reasonably priced great quality experience.

Fantastic place to stay with a family. Would go back.

Second time staying here, incredible location for Old City sights. Excellent in room facilties, kitchenette is well equipped, comfort & cosy. Highly recommend!

Excellent hotel, staff all very friendly and accommodating

Virgin Hotels Edinburgh is a unique property in a great location with good facilities. The rooms are modern and clean but extremely small and our so-called castle view room looked out of the staircase of the building opposite with a distant view of Edinburgh castle if you stood in the corner of the room and looked diagonally through the small glass door! Although I appreciated the location, the room was very over-priced for the size and limited view. Perhaps the most disappointing aspect of the visit though were the rather aloof and unhelpful staff. The front desk was usually manned by 2-4 people who stood and chatted among themselves but never interacted with us. They seemed more interested in looking cool than helping guests.Likewise the concierge always seemed to have 2 people standing there who were busy talking to each other but didn't greet guests. The one good interaction I had was with a barman / server in the Eve restaurant who was helpful and friendly and volunteered to carry our meal upstairs even though I came down to order in person. I was also helped by a member of staff after I left behind eyeglasses which needed to be mailed back to me. Overall I was disappointed by the stay.