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"We stayed for 4 nights. Staff were excellent, the girls at reception are always smiling. Location was very good between the old city and Getsemani but the immediate vicinity was a bit chaotic during the day. The bakery 2 doors away sells delicious donuts! The room and bed were very spacious. Bed was comfortable enough. The air con works very well. The bathroom is very small and no hooks to hang towels or clothes. Seeing that this hotel is "new", thought they could have installed some USB charging port for guest's convenience. The other con is we were not sure if we can open the blackout curtain for natural light since the opposite building is so close and can over look inside. Other than that, it was a great little hotel."

"Our stay at the Hyatt Regency was fantastic, but what truly made our experience unforgettable was the outstanding service from Emerson at the breakfast restaurant/buffet and Yulieth from the breakfast concierge. Muris at the breakfast buffet was also very pleasant! From the moment we arrived, Emerson went above and beyond to make sure we had everything we needed. He was incredibly friendly, professional, and attentive—checking in on us at just the right times without being intrusive. What really stood out was Emerson’s attention to detail. He remembered our drink orders, including my kids’ preferences, which made us feel genuinely cared for. It’s rare to come across someone who delivers such personalized service with a smile every single day. Emerson’s hospitality and professionalism are on another level. If he isn’t already a manager, he absolutely has the skills to be one! He truly deserves recognition (and a raise!). His service made our mornings something to look forward to, and we can’t wait to return. Thank you, Emerson, for making our experience so special, you are the reason we will recommend this Hyatt Regency to others!"

"Excelent"

"Weather was great the breakfast at the hotel was great food at the restaurant was great also and a great location "

"Location"

"Incredible place to stay. Every thing was just perfect "

"The place is beautiful, super clean and everybody was kind. That’s very important.!! totally recommended!!"

"I love this hotel. The only place I stay at when in Cartagena. "

"N/a"