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Dauphine Orleans Hotel
French Quarter
per person
3 Apr - 7 Apr
found 1 day ago
Return direct flight included
Columbus (CMH) to New Orleans (MSY)
8.4/10 Very Good! (1,980 reviews)
The customer service in the front desk was great when I was leaving very friendly with a smile on her face. Now that's customer service. The customer service when I arrived to the establishment was not so great. One of the (2) ladies in the front never acknowledged we were there. Never looked up to say hello or welcome. When we arrived we were told we couldn't check in until 4 p.m. so, we walked around and finally came back to check in around 6 or 7 p.m. I work in a place where atmosphere where customer service has to be at it's best. So, with that being said I wasn't very pleased with one of the front desk. And, I didn't appreciate the staff that you had in valet parking telling each other when I went to the vehicle to get some items. One person told the other out loud you work on tips right? Tips for helping people. It's not like anyone took my luggage my room. I brought it down myself. When we left your establishment we did give the man a tip after all he did help us get the scooter down and put it back on the truck when we left. That was the appropriate time to give him a tip not before. I had just gotten there and, he wanted a tip. Number one I paid $50 it wasn't free. #2 I had to shower my husband and myself with a bottle water because the water wouldn't come out of the shower head. My husband is disabled it was very difficult to shower him with a bottled water. #3 we had no place to store our valuables. 1ST TIME VISITING NEW ORLEANS.
Reviewed on 3 Mar 2025
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