8/10 Good
Sam
Travelled with family and small children
30 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent property, We stayed as a family with our 7 year old for 4 nights. The facilities are perfect for this resort to have an nice rejuvenation. The all inclusive food package was very good. There is a 24x7 restaurant which came in handy as we reached the hotel only by 11pm and the main restroom was closed so we could eat here. We stayed at the Superior room it was a class apart. They toilets had bidets. Only few drawbacks i found were that even though they say the rooms are air conditioned it actually isn’t. When i enquired why the room wasn’t cooling they said , Quote “ I(receptionist)spoke with the technical service department and because of the weather conditions and many claims about the cold weather they decided to turn off the cooling system.“ it was difficult to sleep at 26-27degree celcius inside the room. Finally after 2 days of argument they provided me a fan. I couldn’t leave the windows open also because from 9pm to 1am every night there is very very loud disco/karoake. Another drawback I found is the bathrooms have no doors which is a privacy issue when you have kids. Also the toilet and ensuits have only a glass door(frosted glass) but everything is visible from outside, we found that very difficult. Apart from this everything was top notch. I would highly recommend
Sam
Stayed 4 nights in Oct 2024