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"Great service."

"This was not our first trip to the Novotel. As a family of 5 we are looking for amenities, convenience, cleanliness, and value. And I must say that Novotel is 5 stars in all o these categories. I especially appreciate the friendliness of the staff. There is not a hotel in the world in this price range, in my humble experience, that can compare with Novotel Kolkata. We will definitely stay again. "

"Very poor staff and services. Rooms are small, with poor quality amenities, dirty towels, and stained and dirty bedsheets. Breakfast was below average with equally poor service by the staff. Not at all a 4-star hotel. Not recommended. "

"Very nice staff"

"The hotel is over all good but the things can be better. The menu in the restaurant is limited. It doesn't serve stuffed Parathas, almond and wall nut in breakfast. It doesn't show any business channel on TV. Staff is good and caring at all touch points. "

"Over all behavior of staff was good. Quality of food and its presentation is out standing."