Ban Rakat Trip

Excellent value for the money

The rooms are very clean and efficient layout. The resort is much bigger then expected. My negative review was room service at 9pm-ish took over 1 hour and had our order wrong. I know they are busy but no communication when it passed 1 hour wait. Had to call down. Other issue was we had an airport 730pm drive. We called at 7pm to be efficent to get our luggage down. We called at 7;15pm and they forgot us. My sister and I decided at 7:22pm to drag our luggage ourselves. When we were suppose to in lobby at 7:20pm to check out. We were late and left 7;35pm and had other people waiting. Hotel is fine but give yourself more time for anything with their service.

Great staff great room

I’ve stayed here multiple times and it’s the best for the price!!! Super clean and walking distance to everything including terminal 21

Property was nice, staff was very courteous. The problem was that I booked 2 rooms for a group that weren’t family. A girlfriend that I travel with and myself were in one room and another friend and her husband were in another room. We checked in, split off from the married couple and the desk got the rooms totally backwards and documented that I was with the man and presented me with bills upon departure with supposedly my charges with his name and room number listed. My friend and I paid cash for our charges, did not receive a receipt, then a few minutes later were given more charges for ice cream Sundays agin for his room but charged to me but these Sundays were never ordered by any of the 4 of us. We hung around a while while they tried to find the bills then presented us with charges that were not signed by any of us. After 15 minutes, they said it was ok, not to worry, no charges would be posted. After we left I got a message that myself and the man that went with us still owe a bill for “our” room! What a cluster. They would not and could not understand the confusion. I’m still trying to get copies of the charges, which amount to about $25.00 USD. The four of us stayed there 3 nights. Such a small amount to go round and round about. Other than that it was fine.