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"Mostly everything was great. Room cleaning needs to improve. Breakfast quality is substandard, specially the pastry items. Staff service and courtesy was top notch. Special mention to Prerna from the restaurant, amongst others, who hosted us brilliantly every time."

"Overall good. However, it could have been better if following things were looked at the owner. 1. Room door does not shut automatically 2. Bathroom door does not shut 3. Space in the room where the safe deposit box is situated needs attention. The door of this space does not shut and therefore, light does not switch off, not good especially when one tries to sleep at night. 4. There is a roller blind on the window, which still allows light onto the room from sides. This could be improved by proper blind."

"I enjoyed staying at the Mount Amara, but there were a few difficulties – the hotel is very quiet because it is about 300 m away from the main road, and overlooks an open field. It was good being away from the hustle and Brussel. The main problem was that I had booked a room which had two double beds, because I was travelling with a young friend. When I got there there was only one bed in the room. I race this with the front desk, but as my friend was not arriving until the next day, I explained that there was no rush - they had offered a mattress on the floor. I was reasonably upset about this because the advertising and booking definitely stated to double beds. My friend arrived the next day, and we raise the matter with the Manager and the front desk on three occasions, but nothing happened. The manager had even said that a sofa bed would be installed, but when we returned that evening there was neither a sofa bed nor a mattress. I discussed this with the staff and they said that they could provide a mattress for Rs.600, which really upset me , because I had already paid for two double beds. On the third day of the booking I spoke to the manager in a fourth right way and explained my dissatisfaction. He did apologise, and later in the day a sofa bed was installed. I then pushed him for compensation in the form of included breakfast even though I had not ticked that box. I would describe this as a difficult negotiation"

"Peaceful"

"Excellent service"

"Nice stay"

"Excellent stay, massive rooms and great location within the tea gardens. "

"It am glade I picked it after lots of travel and some not so good places. Well worth the price and food is excellent "

"Booked as a stop over to. Arch an early flight, the staff were welcoming and helpful. It’s not easy to find unless you have a knowledgeable driver as the hotel reception is on the 3rd floor above shops, the access is at the rear. We were met at the lift by a helpful porter. Good value for money and a result for us."