Altstaetten Trip

The location is super convenient. It’s a block from the train station, and there is a tram stop right outside. It is also centrally located and within easy walking distance of the National Museum, old town area, and lots of shops. It was the perfect location for our trip and pretty ideal if you want to stay in the center of town. The room was very spacious, almost too much so. The bathroom was also large with a double sink and lots of counter space, which was nice. It had both a bath and a shower, but the shower was very cramped. There was barely room to turn around in it. The breakfast buffet was delicious, and they had live music most evenings. I would definitely stay here again!

Best spa hotel in Zurich!

We liked everything about the hotel. Breakfast was delicious and plenty of choices. Staff were friendly and efficient

First of all, let me say that Five Zürich is a beautiful hotel with a fantastic and friendly staff! The service here is top-notch, and everyone goes out of their way to help and ensure your stay is comfortable. The main building is stylish, modern, and luxurious, making it a pleasant place to unwind. However, a word of caution for those booking a cheaper room: if you reserve one of the more affordable options, be aware that it’s not in the same building as the main hotel. The room will be in what they call the "east wing," but in reality, it’s a separate building that you need to access via a somewhat eerie tunnel. You have to walk about 150-200 meters, which can feel a bit unsettling, especially late at night. The building used to be an apartment complex and has been converted into hotel rooms. While this may sound quirky, it’s not the most ideal setup. Our room in the east wing lacked basic things like windows that open, and it had a lingering smell of cigarettes. The place felt a bit like an afterthought, especially with so many conference-goers coming and going. Honestly, we couldn’t spend the night there. The room was just not up to the standard we were expecting.When we approached the front desk, the staff was incredibly understanding and offered to upgrade us to a room in the main building right away. They even gave us a discount for the inconvenience, which we really appreciated. The upgraded room was exactly what we had hoped for!

Great location, 5 star customer service, friendly staff, modern and clean hotel. Just be aware that the images show an indoor soft play area for children and also an outdoor space with play equipment. These facilities are sadly not available at the hotel. We were kindly shown a family room, in case we wanted to move into one, but we were already unpacked and half way through our stay. Other than this, great hotel, cannot fault it!