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Reviews of Sai Maa Hotel and Residency

3 out of 5
Sai Maa Hotel and Residency
Ashrama Road, Beside Canara Bank, Prasanthi Nilayam, Puttaparthi, Penukonda, Andra Pradesh

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.0/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Gopal

Disliked: Staff & service
Arrogant staff , they kisses into white guests only . Staff only attend to white guests with full attention . I first time stayed here , on-site restaurant food average quality & same staff focused on taking care of white guests. I had to ask for every thing while they stand over the table where white people sit. You just feel the energy , if you are an Indian even NRI like me avoid this place . Even the security guard at the front door Had an attitude this reflects the owners. I am a world traveler and stayed at many 5 stars & smaller places , staff here is very arrogant or not properly trained. Rooms are modern but very small , barely enough space to move around & no space to open your luggage except on the bed , small closet but you can’t open suitcase , no luggage rack or table .
Stayed 3 nights in Sep 2023
Response from SAI MAA HOTEL & RESIDENCY on 8 Nov 2023
Dear Valued GuestSAI RAMGreetings from Sai Maa Hotel & Residency, Puttaparthi.!It was our pleasure to serve you and we are glad to learn that you had a pacifying stay at our property.We extend our thanks to you for sharing the review about your stay with us.We have taken a deep note of your much valued feedback. Although we cannot undo what transpired however this communication may be treated as an assurance of non-recurrence and improvement in the highlighted areas.We would love to welcome you back to our hotel for a stay again. As a hotel striving to achieve highest level of guest's satisfaction, we would like to help you have some great experiences and build some beautiful memories to take back.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Sai Devotees visiting Prasanthi Nilayam, this is a wonderful place to stay. Only five minutes walk from the Ganesh gate, it is run by Sai devotees, so you feel like you are still in the Ashram. Pictures of Swami everywhere. The room I had was clean, spacious and had everything I needed. The hotel was fully refurbished during the Covid lock-down period of 2019 - 2021, giving the hotel an almost brand-new feel. The Manager and staff were very friendly and helpful. The hotel has a very nice restaurant which serves only delicious vegetarian food, though during much of my stay I was taking my meals at the Western Canteen in the Ashram. I highly recommend this hotel and I certainly plan to stay there again when next I visit the Ashram.
Response from PIYUSH KALRA(FOM) on 20 Dec 2022
Sai Ram Sir,THANK YOU FOR SHARING YOUR ENCOURAGING FEEDBACK ON YOUR RECENT STAY WITH US.YOUR POSITIVE REVIEW STRENGTHENS THE EFFORTS OF OUR TEAM AND MOTIVATE THEM TO WORK MORE HARDER AND WITH MORE EFFORTS.AT SAI MAA HOTEL AND RESIDENCY,OUR MAIN OBJECTIVE IS TO PROVIDE WARM,EFFICIENT AND EFFECTIVE STAY AND SERVICES TO OUR GUESTS AND THEIR ACKNOWLEDGEMENT IS ALWAYS OUR GREATEST REWARD.ONCE AGAIN THANK YOU FOR YOUR POSITIVE REVIEW AND WE WISH TO SEE YOU AND YOUR FAMILY IN THE COMING FUTURE.WARM REGARDSSAI MAA HOTEL AND RESIDENCY

4/10 Poor

Ruth

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
The beds are futon mats instead of mattresses, the restaurant is slow and struggles to make any menu adjustments. I would not return. One of the staff indicated that I should be grateful that I was not sleeping on the floor. I was in a hotel not camping.
Stayed 3 nights in Aug 2022
Response from SAI MAA HOTEL & RESIDENCY on 12 Sept 2022
Dear Valued Guest,Greetings from Sai Maa Hotel & Residency, Puttaparthi.!It was our utmost pleasure to serve you and we are glad to learn that you had a pacifying stay at our property.We extend our heartfelt thanks to you for sharing the positive review about your stay with us. We have taken a deep note of your much valued feedback with regards to the MENU and BED.Although we cannot undo what transpired however this communication may be treated as an assurance of non-recurrence and improvement in the highlighted areas.We would love to welcome you back to our hotel for a stay again. As a hotel striving to achieve highest level of guest's satisfaction, we would like to help you have some great experiences and build some beautiful memories to take back.

10/10 Excellent

anshuman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Puttaparthi
Newly renovated hotel. Great rooms, good food and friendly staff
Stayed 1 night in May 2022
Response from JASMIN BHAVSAR(GM) on 20 Dec 2022
Dear Valued Guest, Greetings from Sai Maa Hotel & Residency, Puttaparthi.! It was our utmost pleasure to serve you and we are glad to learn that you had a pacifying stay at our property. We extend our heartfelt thanks to you for sharing the positive review about your stay with us.We would love to welcome you back to our hotel for a stay again. As a hotel striving to achieve highest level of guest's satisfaction, we would like to help you have some great experiences and build some beautiful memories to take back.