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Reviews of Holiday Inn Express Pattaya Central, an IHG Hotel

4 out of 5
Holiday Inn Express Pattaya Central, an IHG Hotel
293/16 Moo 10, Nongprue, Banglamung, Pattaya, Chonburi

Reviews

8.8

Excellent

Rating 10 - Excellent. 269 out of 450 reviews" "
Rating 8 - Good. 122 out of 450 reviews" "
Rating 6 - Okay. 29 out of 450 reviews" "
Rating 4 - Poor. 14 out of 450 reviews" "
Rating 2 - Terrible. 16 out of 450 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that I have stayed at the Holiday Inn Express in Pattaya. For those who wish to experience Pattaya's famous night life, the Holiday Inn Express is an excellent hotel for the following reasons: 1. The rooms are bright, clean, very modern, spacious and very well equipped. Each room has a safe, small fridge and complimentary toiletries. The pictures of the rooms which are available online are very accurate. 2. The showers are large and self-contained. 3. The common areas are modern and spotlessly clean. 4. The Wi-Fi is excellent. 5. The rooms are cleaned and the sheets and towels are replaced each day. 6. The daily breakfast, which is served between 6-10 am, is excellent. 7. The staff are friendly and helpful. 8. There are onsite laundry facilities which are very reasonably priced. 9. LK Metro is a 5 minute walk from the hotel. Walking street is a short ride away on a 10 bath bus. However, for those travellers who wish to go to bed early or who wish to be close to the beach, the Holiday Inn Express is probably not a good choice.
Stayed 15 nights in May 2024

2/10 Terrible

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel canceled
Stayed 13 nights in May 2024
Response from Hotel Management Team on 18 May 2024
Dear Alan,First of all, thank you for your feedback, please kindly contact our hotel team for any assist on this regards, due to cancellation will be subject to restriction and condition on your reservation accordingly. Best Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is centrally located in The nightlife district. If you are here for nightlife, this is a good place.
Stayed 2 nights in May 2024
Response from Management Team on 16 May 2024
Dear David,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

Debra, Stone Mountain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great for the location but it’s congested and noisy
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 13 May 2024
Dear Debra,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Hamza

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 6 nights in May 2024
Response from Hotel Management Team on 13 May 2024
Dear Hamza,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Florencio

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotel nearby Pattaya beach! Staffs are so helpful and kind! I would book another pattaya holiday inn soon!
Stayed 5 nights in May 2024
Response from Hotel Management Team on 10 May 2024
Dear Florencio,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Jin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is hard to get a taxi and the hotel staff wasn’t helping.
Stayed 1 night in May 2024
Response from Management Team on 7 May 2024
Dear Jin,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place ,highly recommend.
Stayed 16 nights in Apr 2024
Response from Hotel Management Team on 3 May 2024
Dear peter,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Mohamed

Travelled with group
Disliked: Property conditions & facilities
It wasn't as good as i expected from holiday inn hotels
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 2 May 2024
Dear Mohamed,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Bobby

Stayed 5 nights in Apr 2024
Response from Management Team on 9 May 2024
Dear Bobby,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Philip, North Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the middle of all the action during the festival! Busy location!
Stayed 1 night in Apr 2024
Response from Management Team on 18 Apr 2024
Dear Philip,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Vilas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very good complimentary breakfast
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 9 Apr 2024
Dear Vilas,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Lendo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 7 Apr 2024
Dear Lendo,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel Management Team on 7 Apr 2024
Dear peter,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Raul Jr

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, self service laundry, free breakfast, adequate parking space. I've booked this property 4 tiimes in two years. Will be booking it again soon.
Stayed 4 nights in Mar 2024
Response from Management Team on 3 Apr 2024
Dear Raul Jr,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

Paul

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Management Team on 3 Apr 2024
Dear Paul,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

Mark

Value for your $
Stayed 2 nights in Mar 2024
Response from Management Team on 19 Mar 2024
Dear Mark,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jirawan Chouyyim Ms.Operation ManagerHoliday Inn Express Pattaya Central

10/10 Excellent

Rakesh

If you want to enjoy night life in Pattaya then this is the perfect hotel. It is walking distance close to LK metro and Walking street and many many bars. It offers all facilities that you expect from a USA based chain With easy way to charge the USA and North American based Phones. The best of all there is a locker in each room to keep all valuables safe as you venture out.
Stayed 4 nights in Mar 2024
Response from Hotel Management Team on 16 Mar 2024
Dear Rakesh,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Charles

Excellent 4 star experience
Stayed 6 nights in Nov 2023
Response from Management Team on 15 Mar 2024
Dear Charles,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff, nice rooms pool was nice on hot days, breakfast was very nice especially for free
Stayed 9 nights in Feb 2024
Response from Management Team on 4 Mar 2024
Dear James,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Harry, Fredericksburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel.... my go-to hotel in Pattaya
Stayed 3 nights in Feb 2024
Response from Management Team on 4 Mar 2024
Dear Harry,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

Zhihui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleaning
Stayed 2 nights in Feb 2024
Response from Hotel Management Team on 2 Mar 2024
Dear Zhuhui,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it so clean and the breakfast is amazing and staff
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 2 Mar 2024
Dear Robert,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is outstanding! Desk clerks and housekeeping are personable, professional, efficient, and very friendly. I’ve been a frequent guest since its opening and this is my favorite Pattaya hotel. The baht bus run just outside the front door in both directions, so public transportation is easy! And it’s so easily walkable and close to everything.
Response from Management Team on 29 Feb 2024
Dear Michael,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

6/10 Okay

Rainer

Stayed 11 nights in Feb 2024
Response from Hotel Management Team on 19 Feb 2024
Dear Rainer ,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Jose

Stayed 6 nights in Feb 2024
Response from Hotel Management Team on 21 Mar 2024
Dear Jose,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Harry, Fredericksburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lively neighborhood with many dining options. In the heart of central Pattaya. Will definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Hotel Management Team on 13 Feb 2024
Dear Harry,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Reza

Stayed 4 nights in Feb 2024
Response from Management Team on 7 Feb 2024
Dear Reza,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Cheryl

Stayed 3 nights in Jan 2024
Response from Management Team on 7 Feb 2024
Dear Cheryl,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Donald, Bradford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and quiet with good wi-fi and very comfortable soft pillows. friendly, helpful staff. i happen to be at the hotel on my birthday and was surprised by a birthday cupcake and song from the cleaning ladies. very thoughtful.
Stayed 5 nights in Jan 2024
Response from Management Team on 7 Feb 2024
Dear Donald,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

2/10 Terrible

Mustafa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not up to holiday inn express standard.
Stayed 1 night in Jan 2024
Response from Management Team on 7 Feb 2024
Dear Cheryl,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

DONG THIET

Stayed 3 nights in Jan 2024
Response from Management Team on 26 Jan 2024
Dear Dong Thiet,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Team on 19 Jan 2024
Dear Nathan,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

Alan

Liked: Cleanliness, staff & service
Room was adiquate for 1 person but not 2 . Room 306 needs some work on the shower power and only one half working the breakfast was same every day could be changed and linited fruit ..could not access the apples think thet were in a jar for show..egg station staff were super...reception again super..apart from above good location and room was good. All in all.my stay was pleasant
Stayed 7 nights in Jan 2024
Response from Management Team on 26 Jan 2024
Dear Alan,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Evangeline

Travelled with family
Liked: Staff & service, amenities
No washcloths. No shower curtain.
Stayed 1 night in Jan 2024
Response from Management Team on 18 Jan 2024
Dear Evangeline,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

2/10 Terrible

Kirandeep

Stayed 2 nights in Jan 2024
Response from Management Team on 26 Jan 2024
Dear Kirandeep,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Management Team on 16 Jan 2024
Dear terry,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Gunjot singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Management Team on 16 Jan 2024
Dear Gunjot singh,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jirawan Chouyyim Ms.Operation ManagerHoliday Inn Express Pattaya Central

10/10 Excellent

Leonard

I thought you front desk and housekeeping staff was pretty good. However, upon arrival I was not told there were washing machines on site. I was not told of bathrooms on first floor. I think that needs to be incorporated with the check in. The room shower due to construction always left the floor wet. That was annoying. Other than the minor issues, I thought your staff was very professional.
Stayed 13 nights in Dec 2023
Response from Management Team on 10 Jan 2024
Dear Leonard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

todd

Stayed 19 nights in Dec 2023
Response from Management Team on 10 Jan 2024
Dear todd,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Management Team on 5 Jan 2024
Dear Andrew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to the standards of Holiday lnns world wide, would ths hotel to anyone.
Stayed 3 nights in Dec 2023
Response from Management Team on 2 Jan 2024
Dear Donald,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Paul, Venura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Team on 25 Dec 2023
Dear Paul,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Paul, Venura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Team on 25 Dec 2023
Dear Paul,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast .
Stayed 22 nights in Nov 2023
Response from Management Team on 21 Dec 2023
Dear Robert,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Paul, Venura

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Management Team on 18 Dec 2023
Dear Paul,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

Steven

Stayed 2 nights in Dec 2023
Response from Management Team on 18 Dec 2023
Dear Steven,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

6/10 Okay

Glenn

Travelled with partner
Room was in need of a really good cleaning. There was also mold present around the air conditioning vent.
Response from Management Team on 8 Feb 2024
Dear Glenn,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

10/10 Excellent

burak

Stayed 10 nights in Nov 2023
Response from Management Team on 6 Dec 2023
Dear burak,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central

8/10 Good

Simon

Stayed 5 nights in Nov 2023
Response from Management Team on 6 Dec 2023
Dear Simon,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Pattaya Central