Upon arrival confusion started when staff at the reception could not find our online reservation. We had to show them, on my laptop (twice), to prove that we did actually book and paid for two luxury Ac double rooms. We did receive two rooms, and they were reasonably clean, except for the mat in front of the bathroom, which looked like it had been there for ages. The toilet paper arrived 30minutes after we entered our room. ok. But the paper was disgusting and a live roach walked out of one of our rolls!
Breakfast was served, not quite at 7:30, and they claimed to be continental but it wasn't quite optimal. They did serve us plenty of fruits, but when ordering extra yoghurt for four adults, they came back with one mini bowl of plain yoghurt. Their doss's deserve the thumbs up.
The tourist/travel service was reasonably good, actually! We had asked for a english speaking driver to take us around the surrounding areas of Mysore. We received a driver, non-english speaking, who took us everywhere we wanted to go.
For the fact that this hotel claims to be slightly higher class...it is disappointing!