2/10 Terrible
Honey
Travelled with partner
20 May 2024
We had been upgraded from the Taj tower to the Taj Palace however the rooms felt very old fashioned and not up to par with the likes of Trident or JW. We had asked about checkout to be extended as per our convo with Ruhi. However again unlike other hotels which allow late checkout by 3-4pm, Taj doesn’t follow. The room had bare minimum toiletries and I had to call them to get toiletries for two people as it looked as it was packed only for 1 person. Later in the day we looked at their pool area which I think could have been better with mosquito repellants and a few outside fans. This is something trident hotel does. Again, a little thing can go a long way. Having dinner there was also quite pricy, around 3k per person. The fee isn’t the issue until u see the variety of food available, which did feel like it was leftover. I would def recommend seeing other 5 star hotels dinner as for the same cost the variety is more. Same for breakfast, variety is 1/3 of what I’ve seen at 5 stars. Also, later in the evening, I called 3 separate telephone lines to connect to housekeeping, front desk, concierge, and eventually operator also in hope to get in touch with someone to bring bed sheets. I don’t think I’ve been to a hotel in Mumbai where each call I rang for 20 times and yet no one picked up. While the hotel is surely vintage, classic, and the oldest hotel in Mumbai - I think it has a lot of catching up to do to consider itself amongst the modern hotels.
Honey
Stayed 1 night in May 2024