Outdoor pool

Reviews of Sugar Marina Hotel - Cliffhanger - Aonang

4 out of 5
Sugar Marina Hotel - Cliffhanger - Aonang
873 Moo 2, Ao Nang Beach, Krabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 201 out of 382 reviews" "
Rating 8 - Good. 128 out of 382 reviews" "
Rating 6 - Okay. 31 out of 382 reviews" "
Rating 4 - Poor. 12 out of 382 reviews" "
Rating 2 - Terrible. 10 out of 382 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the hotel I've created by a lovely member of the staff who informed me that normally I would have to check in at 15:00 but because I think he saw I was tired. She let me check in early this was excellent customer service
Stayed 3 nights in May 2024

10/10 Excellent

James Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 5 nights in Apr 2024
Response from Sales on 7 May 2024
Dear James Edward,Thank you for your perfect score! We're thrilled you had a great experience. We look forward to welcoming you back.Sugar Marina Team

10/10 Excellent

David, Whitby

Liked: Staff & service, amenities, property conditions & facilities
Nice room, good pool, plenty of restaurants within walking distance.
Stayed 27 nights in Mar 2024
Response from Sales on 25 Apr 2024
Dear David,Thanks for your review! We're glad you enjoyed the room, pool, and nearby restaurants. Hope to see you again soon!Sugar Marina Team

8/10 Good

Roger

Liked: Cleanliness, staff & service
Acceptable bedroom with nice balcony. 10 minutes walk to the beach so it was fairly quiet. Restaurants near the hotel were never too crowded. Good price for a room
Stayed 2 nights in Feb 2024
Response from Sales on 6 Mar 2024
Dear Roger ,Thanks for the review! We're glad you enjoyed your stay and found our room and balcony acceptable. It's great to hear you appreciated the quiet location and nearby restaurants. We hope to welcome you back again soon.Sugar Marian Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel was a pool room but water very cold til late afternoon when sun gets around onto it the gym isn’t really a gym but a running machine room lol
Stayed 5 nights in Jan 2024
Response from Sales on 19 Feb 2024
Dear John,Thanks for sharing your experience! We're glad you enjoyed our pool room. We apologize for the inconvenience regarding the water temperature, and we'll work on addressing this issue. As for the gym, we appreciate your feedback and will consider adding more equipment to enhance the fitness experience for our guests. We hope to have the opportunity to welcome you back in the future!Sugar Maraina Team

8/10 Good

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Sales on 12 Feb 2024
Dear Rafal,Thanks for your feedback! We're glad you liked the location. If you have any suggestions for improvement, feel free to share. We hope to see you again soon!Sugar Marina Team

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This place is a bit further up from the beach, but that's a good thing. It was amazingly quiet which was most welcome as the previous three nights we had a room in a hotel above a bar. The room was clean, the bed was comfortable, had all the amenities I needed. The pool was refreshing and the breakfast buffet was one of the best on this trip. Would return here again if I happen to pass this way again.
Stayed 1 night in Feb 2024
Response from Sales on 12 Feb 2024
Dear John,Thanks for your review! We're thrilled to hear that you enjoyed your stay with us. We're delighted that our quiet location, comfortable rooms, refreshing pool, and delicious breakfast buffet met your expectations. We look forward to welcoming you back if you're ever in the area again. Safe travels!Sugar Marina Team

6/10 Okay

Jeanne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not friendly, an hour, and 15 minute late check in, no lotion in the rooms, upon check out, had to wait for maid to go to the room, and then try to say that I broke the blow dryer, which was not true. Liked that a beach mat and towels in a handy beach bag were in each room. Very nice pool as well. breakfast in the hotel for ฿350 was just OK, better to eat at some of the breakfast cafés down the street.
Stayed 4 nights in Jan 2024
Response from Sales on 3 Feb 2024
Dear Jeanne,Thanks for sharing your experience! Sorry to hear about the hiccups during your stay. We'll address the check-in delay and ensure a smoother process. Apologies for the blow dryer misunderstanding. On a brighter note, glad you liked the beach amenities and the pool. We'll take your breakfast feedback on board. Can't wait to host you again for a better experience!Sugar Marina Team

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private pool villas
Best choice of our trip. Best customer service and the most beautiful villa
Stayed 1 night in Jan 2024
Response from Sales on 3 Feb 2024
Dear Zach,Thanks a million for the awesome review! Thrilled to be the best choice of your trip. Super stoked you loved our customer service and found the villa beautiful. Can't wait to welcome you back for more amazing stays!

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!
Stayed 3 nights in Jan 2024
Response from Sales on 30 Jan 2024
Dear Sara,Awesome to hear you loved the location! We're stoked you enjoyed it. Can't wait to welcome you back for another great stay.Sugar Marina Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, convenient location
Pros: - good location: located on the main road, about a ten minute walk from the beach. Far enough away from the hustle and bustle of the beach but still walkable. - hotel looked like it was fairly new and the rooms were modern - two free bottles of water per day, good WiFi Cons: - bathroom was SUPER dark. I have never been in a bathroom that felt like a cave before. - we booked the cheapest room (cliff view) but it was facing the busy street which was loud. Technically there was a cliff that we could see, but I would have preferred a quieter room. I thought cliff view would be quiet haha. - located on a very steep hill, if you have any mobility issues this is not a good hotel choice for you
Stayed 3 nights in Jan 2024
Response from Sales on 30 Jan 2024
Dear Guest,Thanks for the awesome feedback! Thrilled you found us good value with a convenient location. Appreciate the shoutout on the modern vibes and the free water/WiFi perks. Sorry about the bathroom vibes and street noise, we'll look into it. Hope to host you again soon!Sugar Marina Team

10/10 Excellent

Matthew

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Sales on 30 Jan 2024
Dear Matthew,Thanks a million for the solid 5 out of 5! Delighted you had a top-notch experience. Can't wait to welcome you back!Sugar Marina Team

10/10 Excellent

Yessenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sales on 9 Jan 2024
Dear Yessenia,Thank you for the perfect rating! We're thrilled you had a 5-star experience. We hope to welcome you back soon.Sugar Marina Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Loved our stay at Sugar Marina. Very clean rooms, excellent service, great location and wonderful pool. Would recommend.
Stayed 7 nights in Dec 2023
Response from Sales on 11 Dec 2023
Dear Susan,Thank you for choosing Sugar Marina for your stay and for taking the time to share your positive experience. We're delighted to hear that you loved your stay, found our rooms very clean, enjoyed our excellent service, appreciated our great location, and had a wonderful time at the pool.Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay.Sugar Marina Team

10/10 Excellent

Daniel

Stayed 5 nights in Nov 2023
Response from Sales on 24 Nov 2023
Dear Daniel,Thank you for your perfect 10-star review! We're thrilled to hear you had an exceptional experience. Looking forward to welcoming you again.

10/10 Excellent

Angelina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a very convenient location. Lovely cliffside view. Clean and spacious room. Balcony has chairs and table which is good. No wardrobe in the room but benches to put your baggage on. Has small fridge and safe. Bathroom has sliding door so not sound proof. Nice pool area on the first floor and small gym on third floor.
Stayed 4 nights in Nov 2023
Response from Sales on 14 Nov 2023
Dear Angelina,Thank you for choosing to stay with us and taking the time to share your experience. We're thrilled to hear that you enjoyed our excellent hotel, convenient location, and the lovely cliffside view from your room. It's great to know that you found the room clean and spacious, with a well-equipped balcony.Your feedback is valuable to us, and we appreciate your insights on the room amenities. We're pleased that you had the chance to enjoy our pool area on the first floor and the small gym on the third floor.We hope to have the pleasure of hosting you again on your future visits to Sugar Marina Hotel CLIFFHANGER Aonang.

2/10 Terrible

Stephannie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the one bedroom unit. Never again. The bathtub is on the balcony and while it has plumbing, can NOT be used. This is same for the other unit in this category. This is NOT a jetted tub. They use the word “jetted” as in dry docked. On the balcony as decoration. Staff member dropped my duty free bag upon arrival breaking an expensive item. Barely an apology.
Response from Sales on 26 Oct 2023
Dear Stephannie,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is extremely valuable to us, and we are sorry that the bathtub arrangement in the one-bedroom unit did not meet your expectations. We'll review our descriptions to ensure accuracy.Regarding the incident with your duty-free bag, we deeply regret the mishap and the lack of a proper apology. We take this matter seriously and will investigate to prevent such incidents in the future. Your feedback will help us improve our services.We understand that your experience was not up to your standards, and we hope you might consider staying with us again in the future, giving us the opportunity to provide you with a more pleasant stay.Best regards,Sugar Marina Team

10/10 Excellent

aaron, scottsdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place will stay again! Pok and Nut were so helpful at the buffet staff was great. The clean rooms and area was very quit! Thank you again!
Stayed 7 nights in Oct 2023
Response from Sales on 26 Oct 2023
Dear aaron,Thank you for your fantastic review! We're thrilled to hear that you had such a great stay and that our staff, especially Pok and Nut, were helpful during your buffet experience. We're also glad you enjoyed our clean and peaceful rooms. We can't wait to welcome you back for another wonderful stay!Sugar Marina Team

10/10 Excellent

thekey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 쩐다
가성비 너무 좋은 호텔입니다. 위치도 너무 좋구요. 조식은 주는것만으로도 감사한거죠 윗 건물은 다나기 좀 번거로울 수 있음
Stayed 2 nights in Jul 2023
Response from Sales on 13 Aug 2023
Dear theke,Thank you for your review! We're pleased to hear that you found our hotel to be good value for money and enjoyed the convenient location. We appreciate your feedback about the breakfast. We'll consider your input about the upper building accessibility as we continue to improve. We hope to welcome you back for another pleasant stay in the future.Sugar Marina Team

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but very quiet!
Big room with a very comfortable bed! Everything was clean and the staff were friendly. The breakfast was simple but adequate. Lots of places to eat/drink within walking distance. On the whole we enjoyed our stay, although I would suggeat that the hotel tries to find an alternative to providing water in plastic bottles every day.
Stayed 4 nights in Jul 2023
Response from Sales on 20 Jul 2023
Dear Clare,Thank you for your valuable feedback. We're glad you enjoyed your stay with us and found our room, bed, and service to your satisfaction. We appreciate your concern about environmental sustainability, and we are actively working on finding eco-friendly alternatives for providing water. Your input helps us make positive changes, and we hope to welcome you back again soon. If you have any more suggestions, please don't hesitate to share them with us.Sugar Marina Team

6/10 Okay

Jerrylene

Stayed 3 nights in May 2023

8/10 Good

Oskar

Stayed 3 nights in Apr 2023

8/10 Good

Rattabal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great, the staff are very friendly.
Stayed 3 nights in Apr 2023
Response from Sales on 28 Apr 2023
Dear Rattabal,Thank you for sharing your positive feedback! We are glad to hear that you enjoyed your stay with us and found our staff to be friendly. It is always our aim to provide excellent service to our guests, and we are pleased to have succeeded in your case. We hope to have the pleasure of welcoming you back in the future.Sugar Marina Team

2/10 Terrible

Linda

Stayed 2 nights in Mar 2023
Response from Sales on 17 Apr 2023
Dear Linda,We are sorry to hear that you had a disappointing experience during your stay with us. We would like to apologize for any inconvenience or discomfort that you may have encountered. We take our guests' feedback seriously and we will investigate the issues you raised to ensure they are addressed.Please do not hesitate to contact us directly to discuss your concerns further, as we would like to do our best to make it up to you and make sure that any issues are resolved. We value your business and hope to have the opportunity to better serve you in the future.Sincerely,Sugar Marina Team

10/10 Excellent

Eduardo

Stayed 5 nights in Mar 2023
Response from Sales on 17 Apr 2023
Dear Eduardo,Thank you for taking the time to write this amazing review! We are thrilled to hear that you had a fantastic stay with us and rated us a 10 out of 10. It is wonderful to know that our team's hard work and dedication to providing exceptional service did not go unnoticed. We are looking forward to welcoming you back soon for another wonderful experience.Sugar Marina Team

10/10 Excellent

Mathias

Stayed 4 nights in Feb 2023
Response from Sales on 17 Apr 2023
Dear Mathias,Thank you for taking the time to write this amazing review! We are thrilled to hear that you had a fantastic stay with us and rated us a 10 out of 10. It is wonderful to know that our team's hard work and dedication to providing exceptional service did not go unnoticed. We are looking forward to welcoming you back soon for another wonderful experience.Sugar Marina Team

8/10 Good

david

Stayed 5 nights in Feb 2023
Response from Sales on 18 Apr 2023
Dear david,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to see that you rated us an 8 out of 10. We would love to hear more about what we could have done to make your stay even better and earn a perfect score. If you have any additional comments or suggestions, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the near future.Best regards,Sugar Marina Team

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is carved onto the side of a cliff with the theme throughout hotel of rock climbing. Unique! Good breakfast with cook to fix eggs at your request. We had a room that had a view of street life and huge rock mountain range. Good restaurants/bars nearby. Our room had a tub on outside deck that we could not use as water faucets were not working. Shower room modern and clean.
Stayed 4 nights in Feb 2023

10/10 Excellent

marc

Stayed 5 nights in Jan 2023

10/10 Excellent

Edgar

Stayed 3 nights in Feb 2023

8/10 Good

ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice stay but being an ex hotelier, I saw many small things that were not being maintained from window washing to dead plants and weeds. If these things are looked after it would have been even better.
Stayed 14 nights in Jan 2023

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and modern. Beds were a bit hard but ok for me. Breakfast was very good and convenient. Pool was small but did the trick. The hotel overall is good. Only negative was the area at the back (where building #2 is) looked like an unfinished construction zone.
Stayed 3 nights in Jan 2023

10/10 Excellent

Gunn-Rita

Stayed 14 nights in Jan 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 star stay
Like the great people of Thailand this hotel is beyond pleasing expectations, quick check in and out, helpfull and welcoming. Though listed as a 4 star hotel you are receiving 3 star amenities, the room has a spectacular view.
Stayed 4 nights in Dec 2022

10/10 Excellent

jan

Stayed 1 night in Dec 2022

10/10 Excellent

Gerrit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a poolside room in the building next to the cliff. Very clean, pool was lovely, had a view of the cliffs and the water from our patio. Great breakfast buffet - lots of different options all well prepared. Hotel is off the main drag in Ao Nang, but it is set back so it feels like you are out of the hustle. Lots of useful things in the room - beach towels and mats and umbrellas and robes and more. Very happy with our stay.

10/10 Excellent

saleh

Travelled with family
Liked: Staff & service, property conditions & facilities
Good location,easy get good foods just a walking distance

10/10 Excellent

Kasthuri

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

aaron, scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff from the beginning to the end, the area was quiet and we had access from the street to our room making it very easy to get in and out. The rooms were excellent providing beach towels and flip flops for the pool as well as umbrellas for those rainy days! I will book again! The staff at breakfast was very accommodating and the spread was great! Thanks again an hope too soon!
Stayed 10 nights in Oct 2022

8/10 Good

Subahshini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Hotels should be obliged to tell potential guests that there is another hotel being built alongside. The 12 hour a day banging was ridiculous, and on top of that the construction site overlooks the pool area and offers little privacy from workers on the site. The breakfast was disappointing after reading good reviews, the coffee was tasteless and the food was cold the heating plates were mostly unplugged. The pool access room did not have a pool ladder and guests from non pool access rooms were occupying the area, the children could not access the pool safely. No guard on the property in the evening. The bar was closed and breakfast was served in another building accessed by two elevators and stairs. On the plus side the beds were large and comfortable, the staff were few but pleasant.
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property, our room was deluxe pool access so we had the pool and we were on the 2nd floor so we had an amazing view !! Free mini bar and it’s walking distance to all the restaurant / shops and beach ! Excellent location
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean, spacious had everything we needed! Great location highly recommend
Stayed 1 night in Feb 2020

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool for serious swimming Nice workout room Very clean and modern room Good value
Stayed 2 nights in Feb 2020

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com are useless
Great hotel but don’t book through Hotel.com they are useless
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Swimming pool was very dirty...with dirt floating around and not cleaned.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We liked the location as it was on a busy road with an easy access to bars, restaurants, shops and beach including boat ticket office to other beaches such as Railay. If you plan to spend your day by the pool, which we don’t do, this isn’t a hotel for you. The hotel is next to a construction site and the day time is very noisy. The staff is super friendly, rooms are excellent and the hotel is very clean all the time. If you like to explore region and its beaches this is a great choice. Very good value for money.
Stayed 5 nights in Feb 2020

10/10 Excellent

christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krabi
Well located hotel in Ao Nang, close to bars and restaurants, 10 mins walk to beach and the center. Nice breakfast, rooms are very nice but not enough room to put your clothes away, only small space for hanging. Has all the amenities you need. Pool is long but not very wide. There is no bar
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet !!! Awesome location - great view and quiet pool
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and view.
Stayed 5 nights in Jan 2020