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"Absolutely phenomenal hotel, with world class customer service and attention to detail! Thank you to the hotel staff for making my stay phenomenal, looking forward to coming back again!"

"Excellent location, but the road in front of the hotel is often congested. The property is not new but perfectly maintained and is impeccably clean. Perfect for business stay, also nice for leisure. The key selling point however is the staff. With all capitals: THE STAFF. I have never had such an experience with any staff in any hotel before. From the concierge to the Horizon Club team, everybody provides the highest quality of attention. I am celiac and in need of special diet, and I have never ever been treated with so much attention in any hotel. Shangri La will be my brand to go from now, thank you very much for the fantastic hospitality and experience."

"We were well looked after by all of the staff, food was amazing in Ling Ling! The breakfast was an experience also everything you could wish for."

"Staff were especially helpful and courteous "

"The hotel was beautiful, the interior, exterior, pool area and views. The staff were friendly and always willing to help you. The food was excellent. Our only criticism with half board is that it was very disappointing to not be given at least a bottle of water with our meal and be expected to pay £8 for a bottle, especially as water was delivered freely to your room every day. We visited all the restaurants and the food was of a high standard. However, we were disappointed that the steak restaurant options available to half board customers did not include any steaks. On the whole we had a fantastic holiday here and would definitely recommend this hotel."

"Four nights and five days want to celebrate my birthday & Mother’s Day… when I arrived at the airport hotel car service was waiting for me , arrive at the hotel shortly after , Staff was amazing very nice and helpful my room was beautiful set up for my birthday…"

"Hi, Everything it’s perfect "

"Great location. Dubai Mall is at a stone throw distance. Each & every staff is very well behaved. It was overall a great and comfortable stay. Thanks"

"Special mention Mr Karim at front desk he was super attentive and very helpful."