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Reviews of ibis New Delhi Aerocity Hotel

3 out of 5
ibis New Delhi Aerocity Hotel
Asset No 9, Hospitality District, Delhi Aerocity, New Delhi, Delhi N.C.R

Reviews

7.4

Good

Rating 10 - Excellent. 304 out of 1001 reviews" "
Rating 8 - Good. 323 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 111 out of 1001 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for a overnight stay near airport.
Stayed 1 night in Apr 2024

4/10 Poor

Francisco Borja

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Is just ok if you need it close to the airport, but overpriced.
Stayed 1 night in May 2024
Response from Aarti Verma on 17 May 2024
Dear Francisco,We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity.Our prices are dynamic and it changes with increase in occupancy. Rest assured that we are best prices hotel amongst economic segment hotel in New Delhi Aerocity area. Had it not been your experience, please feel free to connect with us.Best Regards

2/10 Terrible

Jennifer

Travelled with group
Disliked: Staff & service
They charged me for an extra night for 2 rooms that I didn't use. And when I asked to be refunded, they pretended they didn't understand. They didn't realize that my friend could speak Hindi and said they were deliberately doing it to keep the money.
Stayed 2 nights in May 2024

8/10 Good

Surjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the airport and close to a wide variety of restaurants.
Stayed 1 night in Mar 2024
Response from Aarti Verma on 17 May 2024
Dear Surjeet,We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Neelesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Aarti Verma on 17 May 2024
Dear Neelesh,Thank you for rating ibis New Delhi Aerocity! Do visit us again. Best Regards

8/10 Good

Lisa Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful. Thought there was a very strong scent of perfume in the lobby air. Would tone that down a bit.
Stayed 1 night in Apr 2024
Response from Aarti Verma on 17 May 2024
Dear Lisa,We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards

8/10 Good

Yogi

Travelled with family
Liked: Staff & service
It was good.
Stayed 1 night in Apr 2024
Response from Aarti Verma on 17 May 2024
Dear Yogi,Thank you for rating ibis New Delhi Aerocity! Do visit us again. Best Regards

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was cancelled at the last minute. We booked on line very early in the morning and arrived at the hotel at 5am. We explained our situation to the reception staff who were kind enough to let us wait in the lounge with all our luggage. Our room was ready a little early and they let us in. We dined in house and found staff with hearing/ speaking disabilities also keen to assist. All staff went out of their way to assist us. Whilst the hotel clean and comfortable our stay was enhanced knowing they provided working opportunities to those less fortunate to the majority. We would stay there again in a heartbeat.
Stayed 2 nights in Apr 2024
Response from Aarti Verma on 17 May 2024
Dear Steven,We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards

8/10 Good

Brian

Stayed 1 night in Apr 2024
Response from Aarti Verma on 17 May 2024
Dear Brian,Thank you for rating ibis New Delhi Aerocity! Do visit us again. Best Regards

10/10 Excellent

SUJAY, Lakeville

Stayed 2 nights in Apr 2024
Response from Aarti Verma on 17 May 2024
Dear Sujay,Thank you for rating ibis New Delhi Aerocity! Do visit us again. Best Regards

8/10 Good

Abhiraj, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique about it
Stayed 2 nights in Apr 2024
Response from Aarti Verma on 17 May 2024
Dear Abhiraj,Thank you for rating ibis New Delhi Aerocity! Do visit us again. Best Regards

8/10 Good

Jay, Lititz

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfactory
Stayed 3 nights in Apr 2024

2/10 Terrible

Sanjay

Stayed 2 nights in Apr 2024
Response from Aarti Verma on 17 May 2024
Dear Sanjay,Thank you for rating ibis New Delhi Aerocity! Do visit us again. Best Regards

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, and the nearby dining options are very convenient. If you are a tourist visiting Delhi, the location is inconvenient and very far from the sights. I would stay closer to the action. However, if you have a very short stay and need to be close to the airport, then the location is fine.
Stayed 2 nights in Apr 2024

8/10 Good

Nupur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aarti Verma on 17 May 2024
Dear Nupur,Thank you for rating ibis New Delhi Aerocity! Do visit us again. Best Regards

10/10 Excellent

Cydney, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind & helpful staff. The breakfast buffet was incredible, so much variety and delicious. Clean and comfortable bed and reasonable cost of the stay. Good security.
Stayed 1 night in Apr 2024

8/10 Good

Mohammad Shahbaz, Ranchi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall a good stay, it's just that the hotel rooms are not sound proof
Stayed 1 night in Apr 2024

2/10 Terrible

Samreen

I never stayed there requested Expedia before hand to cancel my booking I still was charged the hotel team said they never got a cancellation email or call so they charged me despite of the hotel staff never answering the phone !! Mismanagement and need to refund my money asap !!
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer, Coquitlam

Liked: Cleanliness
Disliked: Staff & service
After almost a month of travel this was the only property I had a poor experience. I was unaware of the security requirements of aero City so when I arrived I was confused about the scanning and frisking to enter the property. I asked several people who works threre what was going on and was given no explanation. No one said it is a requirement from the government due to proximity to airport. Thanks to Google I was able to figure that out but only after confusion on arrival. Be prepared to be frisked and bags search every time you leave the proprty and return even if to go to the market for some soda. The staff were generally aloof and disengaged. I asked one staff where the pool was and without looking up just nooded their head to a direction without any words. My wake up call was not done but I had already lost faith it was going to happen so I had multiple alarms for my middle of the night departure. The room was small but tidy but the shared multi use soaps and lotions that precious guests used was unhygienic. The property was like a holiday inn Express. Overall the property had a convenient location but the staff demeanour spoiled the experience.
Stayed 1 night in Apr 2024

10/10 Excellent

JASWANT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I seen reviews about this hotel before booking this hotel before my flight to Canada and there were some bad comments and some good comments. I was reluctant to book this hotel as was not sure if room will be clean and if shower will be good. But I was very happy to find that this was excellent hotel. Room was clean, bed was good shower was good, service good, very safe. I will book again when need it.
Stayed 1 night in Apr 2024

10/10 Excellent

Pritpal Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parents had a great stay. Breakfast was amazing. Staff and Service were excellent!

8/10 Good

Jugdip

Liked: Cleanliness, staff & service
Great location and lots to do in AeroCity
Stayed 1 night in Mar 2024

8/10 Good

anil, kingstown

Stayed 1 night in Mar 2024

4/10 Poor

Chahatwinder

Disliked: Property conditions & facilities
Ac wasn’t working
Stayed 1 night in Apr 2024

6/10 Okay

Abhinav

Liked: Staff & service
Average hotel, overpriced for sure.
Stayed 1 night in Mar 2024

6/10 Okay

sharrif

Stayed 1 night in Mar 2024

8/10 Good

Dalvinder

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff was very helpful and friendly! I did feel that the room was quiet small and the bed a bit uncomfortable.
Stayed 2 nights in Mar 2024

6/10 Okay

David, New York

Good value airport hotel. Would be practical for the hotel could arrange a regular and free airport shuttle service.
Stayed 2 nights in Mar 2024

6/10 Okay

Parwinder

Disliked: Cleanliness
Location
Stayed 1 night in Mar 2024

8/10 Good

Surendra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Spray smells very strong, need mild one.
Stayed 1 night in Mar 2024

10/10 Excellent

Bhavna

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Staff was very good.
Stayed 1 night in Mar 2024

4/10 Poor

Guruchiter

Disliked: Staff & service
Staff behind the desk very unfriendly They never answer the phone. !!! I left some items behind, and I have been unable to reach them. They don’t answer the phone and they do not reply to email.
Stayed 3 nights in Mar 2024

8/10 Good

Jay

Stayed 1 night in Mar 2024

6/10 Okay

JASPREET

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Nikhil, Sterling

Stayed 1 night in Mar 2024

6/10 Okay

Aman

Disliked: Cleanliness
For the price we paid, need more cleaner hallways and room. The room was average.
Stayed 1 night in Mar 2024

4/10 Poor

Aswin

Hotel need a upgrades. Noise from corridors are very prominent in rooms. Washrrom unit is damaged
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey, Saint Paul

Liked: Cleanliness, staff & service, property conditions & facilities
access to international airport
Stayed 2 nights in Feb 2024

10/10 Excellent

Suresh

Liked: Staff & service
The early basic breakfast buffet which starts at 4 am is a godsend for early departures! Great idea which my friends told me the other hotels in Aerocity strip didnt have.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for our needs. It was safe and quiet away from all the honking and traffic of downtown New Delhi and the amenities were all wonderful. Would definitely stay here again
Stayed 1 night in Feb 2024

4/10 Poor

Sherali

Stayed 1 night in Feb 2024

10/10 Excellent

Rohit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024

8/10 Good

Vipan, Inverness

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

SANJEEV

Disliked: Cleanliness, property conditions & facilities
Not worth whatever you paid for. Small room Washroom is the size of the phone booth Smell in the elevators Buffet is not included. They charge me 1800 for 1 person’s dinner. Dried chicken.
Stayed 3 nights in Feb 2024

2/10 Terrible

prayora

Travelled with family
Disliked: Amenities
Location is prime with all the dining and bar option. The hotel lobby is okay but the rooms and hallways are disgusting. The smell in the hallways are so pungent that we had to run to get to our room. Staff are attentive and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sanjay

Stayed 1 night in Feb 2024

10/10 Excellent

Sukhrajbir

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but overall good staff excellent
Stayed 1 night in Feb 2024

8/10 Good

Sarbjeet

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were best. Very close to the airport that was a plus.
Stayed 1 night in Feb 2024