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Reviews of Sterling Mount Abu

4 out of 5
Sterling Mount Abu
Neelkanth Road, Mount Abu, Dhundai Village, Abu Road, Rajesthan

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 25 reviews" "
Rating 8 - Good. 3 out of 25 reviews" "
Rating 6 - Okay. 8 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

harleen, Houston

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Property is certainly not 3-4 star as advertised. A LOT of work is needed to get to that point especially in terms of bathrooms (there was mold in bathrooms, floors uneven, shower area was horrible) and cleanliness. Limited amenities. Food was good and cultural activities were well arranged. Overall un- satisfactory stay!
Stayed 2 nights in Apr 2024
Response from Sterling Mount Abu on 29 Apr 2024
Dear Harleen,Thank you for sharing your feedback with us. We appreciate your honest review and we apologize for the inconveniences you experienced during your stay. Your comments about the bathrooms and cleanliness have been noted and will be addressed with our team. We are delighted to hear that you enjoyed the food and cultural activities. We hope to have another opportunity to host you in the future and provide a better experience.Sincerely,The Sterling Holidays Team

8/10 Good

Munira

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location and nice hotel with mountain view.
Stayed 2 nights in Jan 2024
Response from Sterling Mount Abu on 31 Jan 2024
DearMuniraThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

6/10 Okay

Bharat

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean in the reception area but avarage cleanliness in the rooms and really bad in the bathroom. !!!
Stayed 2 nights in Jan 2024
Response from Sterling Mount Abu on 11 Jan 2024
Dear Bharat,Thank you for sharing your feedback with us. We're delighted to hear that you found our reception area clean. We appreciate your observation about the cleanliness of the rooms and bathrooms, and we apologize for any inconvenience caused. Rest assured, we are continuously working on improving our cleanliness standards to ensure a better experience for all our guests. Thank you for bringing this to our attention, and we hope to welcome you back soon.Sincerely,The Sterling Holidays Team

10/10 Excellent

Vaibhaviben

Stayed 2 nights in Nov 2023
Response from Sterling Mount Abu on 15 Dec 2023
Dear VaibhavibenWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

10/10 Excellent

Bharat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay!!! 👌
Very good property... big rooms... very comfortable... excellent service... gr8 food... well maintained... very peaceful... good location... gr8 views of the mountains... they also arranged a special screening of the football world cup matches for guests on projector...
Stayed 2 nights in Dec 2022

6/10 Okay

kshitiz

10/10 Excellent

Brij Bihari

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Preeti

Travelled with family
Disliked: Staff & service
Food quality was not good. Options in the breakfast buffet were limited and Service was also disappointing. This property is not worth the price they charge.
Stayed 1 night in Oct 2021

6/10 Okay

Sahaj, Gurgaon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the food is amazing... .. we had not had a better noodles and chicken anywhere ... without red chilly and it was just yummm...
Stayed 1 night in Dec 2020

6/10 Okay

Tavleen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

6/10 Okay

Avnish

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not a 4 star property, 2.5 stars at best.
This property is not definitely 4 star. I've stayed in 3 star resorts that had much better comfort and facilities. Upon arrival, the AC was not working (had to ask room service to change remote batteries), TV had bare minimum SD channels, there was no food menu present in the room. The bar was closed. One thing that was definitely above the level of 5 stars was food prices. 2 Teas for Rs. 286 is something I'm having hard time digesting. No wonder the guests bring food from nearby local restaurants. The rooms are not in great shape, the box springs under mattresses do hurt you, you can feel them. No Dental, shaving kit, something that many 3 star rated properties have. Not coming here again.
286 Rupees for 2 cups of ordinary teas. It's not about paying an extraordinary price, but only if the product or service is extraordinary.
Stayed 1 night in Oct 2020

6/10 Okay

Subash, Mississauga.ont

Travelled with family
Liked: Cleanliness
Pool was not clean, full of dirt and leafs.could not enjoy, also no fitness or exercise room is there. Food is ok. Customer service is slow, takes times. Out of five ,I gave three.it is three star services.
Stayed 2 nights in Mar 2020

10/10 Excellent

Adish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and Fantabulous
It is one any only one amazing resort compared to other properties in mount Abu. Family enjoyed very much. Breakfast was amazing. The only negative point is check out time which is 10:00 AM which is actually not possible to complete the breakfast and then get ready and leave the room. It should be 12:00 PM. Check in time can be 02:00 PM instead of usual 12:00 PM currently.
Stayed 1 night in Jan 2020

8/10 Good

GEETA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money well spent
Value for money
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. WIFI only in lobby. Only one hr free WIFI in room of total stay, which didn't work. Only one water bottle per day to share with three guests.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is superb and services are also good. We enjoyed our stay .. was really good experience.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019

2/10 Terrible

Monica, Chandigarh

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing unique about sterling resorts Mount Abu, such kind of property should shut down. The full tariff of the room was already paid 5 days prior to the checkin, but still my room was given to some other guest and by the time when I reached, there was no other room left in the category which I booked. We were made to wait till 6 pm for the room to get vacant by another guest. Breakfast is horrible and pathetic, staff is not at all trained and professional in their work, especially at reception, rooms are not at all clean and in terrible condition. It took almost 1.5 days to bring one chair for balcony seating. In nutshell it was an intolerable resort. Only two water bottles of 500 ml each were allotted per day for a room and on asking for more, it was flatly refused. We paid a very high amount of money for such a awful and atrocious place. I suggest to everyone that one should not book this Sterling resort at all.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very helpful and Sandeep kaur was very helpful
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018